The ministry has designated registrars as directors of grievances, who would monitor complaints regularly. Officials said the portal will help track, monitor files and address grievances. Sources said the ministry has separately directed universities to shift their websites from “ac.in” to “gov.in” to help forward files and proposals online without the need for hard copies for faster action to promote e-governance. Sources in the Jawaharlal Nehru University (JNU) said they will move their website to “gov.in” and have procured a software from the National Informatics Centre for e-governance.
E-governance would do away with delay in action taking process apart from grievance redressal. “The movement of hard files takes time. But the e-governance platform will do away with the bottlenecks and one can track files right from the university level to the ministry and also the action taken at various levels,” said a JNU official. The ministry plans to include IITs in e-governance by moving their websites to “gov.in” as well.
It is mulling linking universities online for taking forward the proposed Choice Based Credit System. A ministry official said, “Various initiatives like the public grievance portal and e-governance will help in implementation. Moreover, various agencies, varsities and ministry will be on the same page on status of proposals, action taken and disposal of grievances in time bound manner.”
Source: The Times of India