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BSES plans to launch mobile app for power supply transparency

With power tariff a major poll plank in Delhi elections, power distribution companies are adopting transparency tools to manage electricity supply. Reliance Power-owned BSES discoms plan to launch a mobile application for its consumers to view consumption, bill details, status of new connection etc.

With this, BSES will become the first in the city and among handful of power utilities in the world to launch a mobile application. The new tool would make it easier for consumers to access important information and services related to their electricity accounts.

Arvind Kejriwal-led Aam Aadmi Party had alleged fudging of electricity bills. The discoms have always contested that their quantum of supply is not in tandem with the retail tariff. As AAP promises in its poll portfolio to halve the electricity bills, discoms are coming up with innovative measures to educate the consumers about the tariff –supply equation.

The app launched by BSES would enable consumers to also lodge ‘no supply’ complaints. It would also help the consumers view their consumption history, bills details (current and last five), status of a new connection and also get energy saving tips.

Executives in BSES said fully equipped mobile app would be functional before the summers of 2015. Delhi has a peak demand of 5,000 to 6,000 mw during the summer months of June to September, leading to load shedding in parts of the city.

After the initial launch, the company will keep on adding new features. Executives in BSES said that to begin with, this application is only for Android phones. In time, they will also be launched for other plant forms.  Consumers will be able to download this App from ‘Google Play’ or from the website  www.bsesdelhi.com .

In addition to the Mobile App, BSES would also launch a user friendly WAP site for mobile phones –  http://m.bsesdelhi.com .Through this, a consumer can access their bill and connection account on phone and also get reply to their customer care related queries. 


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